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PROJECT / CUSTOMER INTELLIGENCE

Customer churn analysis

Dataset preview12,480 rows
customertenuremonthlychurn
CX-1042182,499No
CX-104343,890Yes
CX-1044311,890No
Model metricsValidated
92.4%
F1 score
Python notebookCell 4
from sklearn.ensemble import RandomForestClassifier
model = RandomForestClassifier()
model.fit(X_train, y_train)
Model trained
Model leaderboardAccuracy
1Random Forest92.4%
2XGBoost91.8%
3Logistic Regression87.2%
GenAI analystRAG enabled

Short tenure and premium monthly plans are the strongest churn signals.

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